Would you select a surgeon based on price? Of course not…
You would choose a surgeon based on their skill, service, knowledge and reputation. The same is true when it comes to auto collision repair service. Some insurance companies want you to believe that the first step in having your vehicle repaired is visiting multiple repair shops to obtain the lowest estimate. this could not be further from the truth. No law or standard say you must have your vehicle repaired at a “cheaper” repair facility. Low estimates often leave off important operations necessary to properly restore your vehicle to pre-accident condition, leaving you and your family at the risk of driving an unsafe vehicle.
What sets us apart from most autobody shops is simple. We work for you not the insurance company. We have never aligned ourselves with insurance to get business, we rely on our reputation.
Selecting a Collision Repair Shop
Many insurance companies will attempt to influence your decision when selecting a repair shop. They often try to refer you to a list of “preferred” shops in your area. These are called Direct Repair Programs, or DRPs. WHY? Insurance companies with direct repair programs approach some repair shops and in exchange for the shop providing discounts, use junkyard and non-original, imitation parts or other cost-cutting techniques, promise to send repair work to the participating shop. The shop would then be present on the insurance company’s referral list. Many insurance companies have legal contracts in place with these repair shops. They are legally obligated to follow the insurance company’s directions. The repair shops participation in these programs are, in essence, working for the insurance company–not you, the vehicle owner.
“Approved” Collision Repair Center
If you choose a shop that doesn’t “participate” in the above programs (LIKE Washburn‘s), the insurance company will tell you that your selected shop isn’t on their “approved list.” They will continue to tell you they don’t warranty that shops work and can’t guarantee the repairs. Make sure the shop of your choice has a warranty.
Washburn’s Lifetime Autobody Warranty
Here at Washburn’s Auto Body we offer a lifetime warranty. Don’t be intimated by these steering tactics! It is illegal and not in your best interest. Be aware of your rights. Contrary to what you may be told–it is YOUR car and YOU choose who repairs it, not the insurance company.